KeyBank State Theatre

KeyBank State Theatre is one of the Playhouse Square venues in Cleveland, located at 1519 Euclid Avenue. The theater is described as the largest in the complex, and it sits on Euclid Avenue between Connor Palace and Bin 216. Visitors can enter from Euclid Avenue or via the KeyBank Concourse connection from the Playhouse Square garage.

For practical planning, the theater’s lobby is the central point for ticket services and will call.

The venue has 3,200 seats, and accessible seating is on the main floor. Concessions and restrooms are available on the main floor and mezzanine levels, while changing stations are in the men’s and women’s restrooms. Because there is no elevator in this historic theater, guests who need to reach upper levels should plan accordingly.

Playhouse Square notes that this theater is among the historic houses without elevator access to the upstairs mezzanine or balcony. That detail matters for anyone selecting seats, since stairs may be part of the route to some locations.

At Playhouse Square, bag checks may happen at points of entry. Large bags and backpacks are not permitted, though diaper bags are allowed and may be inspected. Cameras, audio and video recorders, outside food and beverage, laser pointers, whistles, and weapons are also prohibited.

For age guidance, children age five and older are welcome, and every child must have a ticket and sit with an adult. For some designated shows, children of all ages are welcome and children under one may be admitted without charge to sit on an adult’s lap. Late seating depends on the producer or artist, and guests arriving after a performance begins may be asked to wait for a suitable break.

Playhouse Square operates two garages: the Playhouse Square Parking Garage at 1450 Chester Avenue and The Lumen Parking Garage at 1965 East 17th Street. Both accept cashless payment only. Garage passes should be purchased before the day of the performance, and same-day online or box office purchase for the Playhouse Square Garage is not available.

The Playhouse Square Parking Garage includes a covered walkway into the theaters from the second floor, with elevators on each parking level. The Lumen Garage is across the street from the theaters. Valet parking is also offered on both the north and south sides of Euclid Avenue, and guests needing wheelchair assistance or a drop-off can pull up in front of the theater and ask a RedCoat volunteer for help.

Playhouse Square provides designated wheelchair-accessible seating, wheelchair assistance, accessible restrooms on the main floor, automatic exterior doors, and assisted listening devices. Service animals are welcome. Guests using accessible seating are asked to request it when reserving tickets, and availability is limited.

The theater page also notes accessible restrooms and seating on the main floor, which makes that level the key destination for guests who need those features.

Concessions are available in the theater, and Playhouse Square’s general guidance says offerings can vary by performance. The venue also asks guests to keep mobile devices silent and avoid recording during performances unless permission is given. Smoking and vaping are not permitted indoors.

Photography is encouraged outside and in the lobbies, but most performances prohibit photography and recording once the show begins. If you are planning to take pictures, the safest assumption is to do so before the performance or in the public lobby areas only.

Upcoming events at this venue are posted by Playhouse Square and are the best source for what is currently on sale or scheduled.

For a first visit, the most useful thing to know is that event-specific late seating, child policies, and content rules can vary by production. If you are attending a particular show such as Ron White or Wicked, check that event’s details along with the general theater rules before you go.